Customer Services
CONTACTS

EMAIL
INFO@BLAZE-MILANO.COM

PRESS
ISABELLA.BONAVENTURA@KARLAOTTO.COM

CAREERS
FILIPPO@BLAZE-MILANO.COM

BLAZÉ FLOWERS
BOUQUET@BLAZE-MILANO.COM

HEAD OFFICES
BY APPOINTMENT ONLY 

MILAN

PIAZZA CASTELLO 18
20121
+39 02 36572602

ROMA

PALAZZO TAVERNA
VIA DI MONTE GIORDANO 36
00186
+39 06 86970976

BLAZER CARE

“BLAZERS DON’T DRYCLEAN, SINCE STAINS ARE PART OF THEIR HISTORY” (UNKNOWN)

 

BLAZÉ IS A DELICATE GARMENT, MADE WITH FINE, HIGH QUALITY MATERIALS.

FOR CLEANING, PLEASE FOLLOW THE INSTRUCTIONS SHOWN ON THE INSIDE LABEL. WE RECOMMEND TO TREAT IT WITH LOVE AND HAVE IT CLEANED BY PROFESSIONALS ONLY.

FOR SPECIFIC QUESTIONS REGARDING CARE, EMAIL US AT
INFO@BLAZE-MILANO.COM

SHIPPING

PRODUCTS PURCHASED ON THE WWW.BLAZE-MILANO.COM WEBSITE ARE NORMALLY DELIVERED IN ITALY WITHIN 5 WORKING DAYS FROM THE ORDER DATE, AND 7 DAYS FOR ALL OTHER DESTINATIONS. 

DELIVERIES MAY INCUR SLIGHT DELAYS DURING HOLIDAY PERIODS AND PLEASE NOTE THAT COURIERS DO NOT DELIVER ON PUBLIC HOLIDAYS OR WEEKENDS.

AN EXTRA WORKING DAY IS REQUIRED FOR ORDERS PAID FOR BY CREDIT CARD TO ALLOW FOR STANDARD ADMINISTRATIVE  PROCEDURES.

 

SHIPPING COSTS ARE COVERED BY BLAZÉ srl

*This does not apply when returning an item. Please see our return policy.

RETURN POLICY

 

INFORMATION NOTICE ON THE RIGHT OF WITHDRAWAL AND RETURN OF FAULTY AND NON-CONFORMING GOODS – RIGHT OF WITHDRAWAL

 

IF YOU ARE A CONSUMER, YOU ARE ENTITLED TO WITHDRAW FROM THE CONTRACT, WITHOUT STATING A REASON OR INCURRING A PENALTY, WITHIN 14 (FOURTEEN) DAYS FROM WHEN YOU OR ANY APPOINTED THIRD-PARTIES (I) RECEIVE THE PRODUCT OR (II) IF SEVERAL PRODUCTS ON ONE ORDER ARE DELIVERED SEPARATELY, FROM THE DATE THE LAST PRODUCT WAS RECEIVED. ACCORDING TO THE ITALIAN CONSUMER CODE, “CONSUMER” SHALL MEAN ANY INDIVIDUAL WHO IS ACTING FOR PURPOSES OTHER THAN HIS OR HER TRADE, BUSINESS OR PROFESSION. ONLY CONSUMERS ARE PERMITTED TO PLACE ORDERS THROUGH BLAZÉ’S WEBSITE.

TO EXERCISE A RIGHT OF WITHDRAWAL, THE CONSUMER MUST NOTIFY BLAZÉ S.R.L., A COMPANY INCORPORATED UNDER ITALIAN LAWS, WITH REGISTERED OFFICE IN PIAZZA CASTELLO 4, 20121, MILAN, OF HIS INTENTIONS BY ACCESSING THE “MY RETURNS” PAGE IN THE MY ACCOUNT AREA OR, IF THE SAME IS NOT A REGISTERED USERS, BY ACCESSING THE DESIGNATED PAGE AND ENTERING THE ORDER NUMBER AND EMAIL ADDRESS USED TO PLACE THE ORDER. AS AN ALTERNATIVE, YOU CAN DECLARE YOUR INTENTION TO EXERCISE THE RIGHT OF WITHDRAWAL BY SENDING AN EMAIL TO SHOP@BLAZE-MILANO.COM AND USING THE WITHDRAWAL FORM ENCLOSED.

 

IF YOU HAVE RECEIVED THE PRODUCT, PLEASE RETURN IT TO BLAZÉ WITHOUT UNDUE DELAY AND, IN ANY EVENT, WITHIN 30 (THIRTY) DAYS FROM THE DAY YOU SENT THE NOTICE OF YOUR WITHDRAWAL. THE DEADLINE SHALL BE MET IF YOU SEND BACK THE GOODS BEFORE THE PERIOD OF 14 DAYS HAS EXPIRED. YOU SHALL BE RESPONSIBLE FOR THE DIRECT RISKS AND COSTS OF RETURNING THE GOODS, AND PROVIDING PROOF OF THE SAME.

IF YOU WITHDRAW FROM THIS CONTRACT, WE SHALL REFUND ALL PAYMENTS RECEIVED FROM YOU, EXCLUDING COSTS OF DELIVERY, WITHOUT UNDUE DELAY AND IN ANY EVENT, NOT LATER THAN 14 (FOURTEEN) DAYS FROM THE DAY ON WHICH BLAZÉ RECEIVES YOUR DECISION TO WITHDRAW FROM THIS CONTRACT. ORIGINAL SHIPPING COSTS ARE NON-REFUNDABLE, AND PLEASE NOTE THAT WE ARE UNABLE TO PROVIDE SHIPPING LABELS OR REIMBURSEMENT FOR INTERNATIONAL RETURNS.

BLAZÉ WILL CHARGE YOU FOR THE SHIPPING COSTS TO RETURN THE PRODUCTS.

ALL REFUNDS WILL BE WIRED USING THE SAME MEANS OF PAYMENT YOU USED FOR THE INITIAL TRANSACTION, UNLESS YOU REQUEST THE REFUND TO BE MADE USING A DIFFERENT MEANS OF PAYMENT. IN THIS CASE, YOU WILL BE CHARGED ALL ADDITIONAL COSTS INCURRED TO REFUND THE AMOUNT TO THE DIFFERENT MEANS OF PAYMENT YOU CHOOSE.

THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO CUSTOM OR PERSONALIZED PRODUCTS. 

SALE ITEMS ARE NON-REFUNDABLE BUT CAN BE EXCHANGED WITHIN 30 DAYS OF PURCHASE. AS WITH RETURNS, BLAZÉ DO NOT COVER THE SHIPMENT COSTS OF ANY ITEMS SENT BACK. 

WE MAY WITHHOLD THE REFUND UNTIL WE HAVE RECEIVED THE RETURNED GOODS OR YOU HAVE SUPPLIED EVIDENCE OF HAVING DISPATCHED THE GOODS, WHICHEVER IS THE EARLIEST. YOU ARE ONLY LIABLE FOR ANY DIMINISHED VALUE OF THE GOODS RESULTING FROM THE HANDLING OTHER THAN WHAT IS NECESSARY TO ESTABLISH THE NATURE, CHARACTERISTICS AND FUNCTIONING OF THE GOODS. THEREFORE, IF THE RETURNED GOODS ARE FOUND TO BE DAMAGED (FOR INSTANCE SHOWING SIGNS OF WEAR, ABRASION, NICKS, SCRATCHES, DEFORMATION, ETC.), NOT COMPLETE WITH ALL PARTS AND ACCESSORIES (INCLUDING UNALTERED LABELS STILL ATTACHED TO THE PRODUCT), UNACCOMPANIED BY THE INSTRUCTIONS/NOTES/MANUALS SUPPLIED, THE ORIGINAL PACKAGING AND PACKING AND THE ORIGINAL WARRANTY, IF ANY, THE CUSTOMER (I) SHALL BE ACCOUNTABLE FOR THE DECREASED VALUE OF THE PRODUCT, AND BE ENTITLED TO RECEIVE A REFUND EQUAL TO THE RESIDUAL VALUE OF THE PRODUCT (II) BLAZÉ CAN DECIDE TO NOT ACCEPT THE RETURN AND SEND THE ITEM BACK TO YOU AT YOUR OWN EXPENSES. TO THIS PURPOSE, YOU ARE KINDLY REQUESTED NOT TO HANDLE THE PRODUCT OTHER THAN AS STRICTLY NECESSARY TO ESTABLISH THE NATURE, CHARACTERISTICS AND FUNCTIONING OF THE SAME, AND TO USE THE ORIGINAL PACKAGING OF THE PRODUCTS PLUS FURTHER PROTECTIVE PACKAGING THAT WILL KEEP THEM INTACT AND PROTECT THEM FROM WRITING OR LABELS.

 

RETURN DUE TO DEFECT OR NONCONFORMITY

 

IN ADDITION TO YOUR STATUTORY RIGHTS IN RELATION TO DEFECTIVE PRODUCTS, WE OFFER THE FOLLOWING CONTRACTUAL RIGHT IN RESPECT OF DEFECTIVE PRODUCTS. IN CIRCUMSTANCES WHERE YOU CONSIDER THAT THE PRODUCT DOES NOT CONFORM WITH THE CONTRACT AT THE TIME OF DELIVERY, YOU SHOULD PROMPTLY CONTACT US VIA OUR WEB FORM WITH DETAILS OF THE PRODUCT AND ITS DAMAGE OR BY EMAIL AT SHOP@BLAZE-MILANO.COM . YOU SHOULD RETURN THE PRODUCT TO US AT THE ADDRESS INDICATED ON THE TICKET THAT YOU WILL RECEIVE WITH THE PRODUCT ON DELIVERY OR LATER INDICATED BY EMAIL. WE WILL FULLY EXAMINE THE RETURNED PRODUCT AND WILL NOTIFY YOU OF YOUR RIGHT TO A REPLACEMENT OR REFUND (IF ANY) VIA E-MAIL WITHIN A REASONABLE PERIOD OF TIME. WE WILL USUALLY PROCESS THE REFUND OR REPLACEMENT AS SOON AS POSSIBLE AND, IN ANY CASE, WITHIN 14 DAYS OF THE DAY WE CONFIRMED TO YOU VIA E-MAIL THAT YOU ARE ENTITLED TO A REFUND OR REPLACEMENT OF THE DEFECTIVE PRODUCT. PRODUCTS RETURNED BY YOU BECAUSE OF A DEFECT, WHERE ONE EXISTS, WILL BE REFUNDED IN FULL, INCLUDING A REFUND OF THE DELIVERY CHARGES FOR SENDING THE ITEM TO YOU AND THE COST INCURRED BY YOU IN RETURNING THE ITEM TO US. WE WILL ALWAYS REFUND ANY MONEY RECEIVED FROM YOU TO THE CREDIT CARD ORIGINALLY USED BY YOU TO PAY FOR YOUR PURCHASE. THIS CLAUSE DOES NOT AFFECT YOUR STATUTORY RIGHTS.

TO REQUEST A RETURN KINDLY WRITE AN EMAIL TO SHOP@BLAZE-MILANO.COM AND YOU WILL RECEIVE A WITHDRAWAL CONFIRMATION EMAIL WITH INSTRUCTIONS ON HOW TO SHIP THE PRODUCTS.