FAQS
ONLINE PURCHASE
To freely consult our catalogue, select a category from the navigation menu or click on "Search" and type in a keyword/s.
Your can refine the results by using the filters within each categories.
To see the full product details, click on the picture of the item to open the product page, where you will find all available sizes and details, images and other information.
When you have made your choice, select the size on the product page and click on "add to cart".
To proceed with your order, click on the cart in the upper right corner of the screen and then on "checkout".
Once you have completed our purchase, you will receive a confirmation e-mail containing your order details.
If you don't receive a confirmation e-mail, please check your spam folder.
If you still can't find it, please contact us.
If you have any doubts or questions, you can contact us via e-mail by completing contact form or by calling +39 06 86970976
We are at your disposal from Monday to Friday, from 10.00 am to 6.00 pm (CET), excluding bank holidays.
Sizes displayed on BLAZÉ MILANO products are Italian sizes.
To check which size you require, you can consult our "size guide" link on the product page.
For items purchased on blaze-milano.com, contact our customer service team via e-mail by completing the contact form or by calling +39 06 86970976
We are available from 10.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays.
For items not purchased on blaze-milano.com please refer to the authorised retailer where the item was purchased.
Purchase on blaze-milano.com is reserved for private end customers.
Our prices include VAT in Europe, where applicable.
An invoice is issued for every order and will be sent with the parcel.
You can also download it by logging in to your account.
Please note: once your order has been confirmed, it is not possible to change invoicing details or issue a new receipt that is different from the one that has already been issued.
BLAZÉ MILANO accepts payment by PAYPAL, Visa, Mastercard, American Express (CREDIT CARD payment is processed by STRIPE.COM)
If you wish to cancel or change your order, please contact us within a few minutes via e-mail by completing the form located in the Contact Us section or by calling +39 06 86970976
Unfortunately, once we begin processing your order, you will no longer be able to cancel or change it.
SHIPPING AND RETURNS
Free shipping for orders over 500€
You will receive a tracking number as soon as your parcel has shipped.
Deliveries will be completed during business hours from Monday to Friday, excluding holidays.
If you would like to receive more information regarding your shipment, you can contact us via e-mail by completing the contact form or by calling +39 06 86970976
All orders are processed automatically.
Shipping is DDU (delivered duty unpaid) for all countries requiring custom taxes.
You can return or exchange your items purchased on blaze-milano.com within 14 days of the delivery date.
Items must be returned in their original condition and in their original packaging.
To make a return or exchange request, please follow the instructions below:
1. Make sure the items are in the same condition as you received them, with all the tags and security seals untouched and attached. Boxes and other packaging must be returned with the items.
2. To initiate the return or exchange process contact our customer service team via e-mail by completing the contact form or by calling +39 06 86970976
3. Put the items that you want to return or exchange in a box, preferably the original one, and make sure that it is properly sealed.
4. Wait for our instructions on how to proceed.
7. Your refund will be issued as soon as the return has been received and checked by our warehouse.
BLAZÉ MILANO reserves the right not to accept returns that have not been properly requested or shipped within the returns time limit or if they are not in the same condition in which they were delivered.
BLAZÉ MILANO reserves the right not to accept a refund request on ITEMS PURCHASED ON SALE. You can proceed with EXCHANGE or we will issue you with a store credit. If you would like to receive more information, you can contact us via e-mail by completing the contact form or by calling +39 06 86970976 We are available from 10.00 am to 6.00 pm (CET), from Monday to Friday, excluding bank holidays.
Once we have received your return at our warehouse and checked that it is eligible for a refund, you will receive a confirmation e-mail.
Your refund will be issued on the same day as confirmation.
The refund will take up to 7 working days to process.
How long it takes for the credit to show on your account will depend on your credit card issuer.
CONTACT US
You can email us by completing the contact form. Alternatvly, you can contact us on +39 06 86970976
We are at your disposal from Monday to Friday, from 10.00 am to 6.00 pm (CET), excluding bank holidays.
